After yet another viral video has surfaced of people being kicked off an overbooked plane. Delta Air Lines has apologized.
In a statement, the company said it was “sorry for the unfortunate experience.”
The video, posted by Brian and Brittany Schear, showed them and their two toddlers being told to exit the flight or be arrested after a dispute over a seat the Schears bought for their teenage son.
The couple posted the video on YouTube and showed Brian Schear arguing with someone aboard Delta flight 2222 before take-off from Maui to Los Angeles.
The dispute started over whether Brian Schear could use the seat he had bought for his teenage son for his toddler and if the toddler was required to use a car seat or could sit in an adult’s lap.
“You will hear them lie to me numerous times to get my son out of the seat. The end result was we were all kicked off the flight,” Schear wrote in a blurb about the incident.
“They oversold the flight. When will this all stop?”
The Schears ended up leaving the flight and stayed at a hotel before leaving the following day.
“Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize,” Delta’s apology stated, adding it would refund their travel expenses and provide additional compensation.
The incident came about a month after another incident was captured on video showing a man who was injured when forcibly removed from a United flight. The airline announced an undisclosed settlement with that man last month.